{"id":10162,"date":"2025-02-03T14:59:17","date_gmt":"2025-02-03T13:59:17","guid":{"rendered":"https:\/\/www.herolab.de\/?page_id=10162"},"modified":"2026-10-13T07:32:55","modified_gmt":"2026-10-13T05:32:55","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.herolab.de\/en\/complaints\/","title":{"rendered":"Claims &#038; Returns"},"content":{"rendered":"<style>.hl-claims{max-width:1140px;margin:auto;padding:35px 28px 60px;font:17px\/1.65 Arial,sans-serif;color:#303740}.hl-claims *{box-sizing:border-box}.hl-claims h1{overflow-wrap:anywhere;font-size:44px;line-height:1.15;margin:15px 0 20px}.hl-claims h2{font-size:25px;line-height:1.3;margin:0 0 15px}.hl-claims p{margin:0 0 18px}.hl-claims a{color:#a2212b;text-underline-offset:3px}.hl-claims .hero{display:grid;grid-template-columns:1.15fr .85fr;gap:32px;align-items:center;padding:30px;margin:14px -28px 30px;background:#f5f6f7}.hl-claims .hero 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#service-request,.hl-service-page #training-registration{scroll-margin-top:100px}}\n@media(min-width:701px) and (max-width:1050px){.hl-service-page .service-hero .service-intro{max-width:360px}.hl-service-page .service-hero>p:has(>img.service-photo){margin:0;padding:0}.hl-service-page .service-hero>.service-copy{max-width:390px}}\n<\/style>\n<section class=\"hl-claims hl-service-page\" lang=\"en\">\n<header class=\"service-hero\">\n<div class=\"service-copy\">\n<p class=\"service-eyebrow\"><a href=\"https:\/\/www.herolab.de\/en\/service-support\/\">Herolab \u00b7 Service &amp; Support<\/a><\/p>\n<h1>Claims &amp; Returns<\/h1>\n<p class=\"service-intro\">For issues concerning a delivery or a Herolab product, and to arrange a return. Tell us what happened or why you wish to return an item using the form below. We will agree the next steps with you.<\/p>\n<div class=\"service-actions\"><a class=\"service-btn\" href=\"#claims-request\">Send an enquiry<\/a><a class=\"service-btn service-secondary\" href=\"https:\/\/www.herolab.de\/en\/maintenance\/\">Maintenance &#038; repair<\/a><\/div>\n<\/div>\n<p><img fetchpriority=\"high\" class=\"service-photo service-return-photo\" src=\"https:\/\/www.herolab.de\/wp-content\/uploads\/2026\/10\/herolab-robotcen-return-photo-1000-v1.webp\" srcset=\"https:\/\/www.herolab.de\/wp-content\/uploads\/2026\/10\/herolab-robotcen-return-photo-640-v1.webp 640w, https:\/\/www.herolab.de\/wp-content\/uploads\/2026\/10\/herolab-robotcen-return-photo-1000-v1.webp 1000w\" sizes=\"(max-width:700px) calc(100vw - 84px), (max-width:1180px) 60vw, 700px\" width=\"1000\" height=\"1098\" loading=\"eager\" fetchpriority=\"high\" decoding=\"async\" alt=\"\"><\/header>\n<div class=\"cards\">\n<section class=\"card\">\n<h2>Report an issue<\/h2>\n<p>Whether your concern is transport damage, a missing or incorrect item, or a fault: tell us what is affected and when the issue occurred.<\/p>\n<p>Keep available delivery documents and photographs of the goods and packaging ready. Retain the packaging until the matter has been clarified. If photographs or documents are needed, we will agree how to provide them.<\/p>\n<\/section>\n<section class=\"card\">\n<h2>Arrange a return<\/h2>\n<p>Please return items only after agreeing the arrangements with Herolab. We will clarify which instruments or accessories are needed and provide recipient details, shipping instructions and documentation requirements.<\/p>\n<p>Cleaning, decontamination where applicable, suitable packaging and any special transport requirements are agreed for the specific case.<\/p>\n<\/section>\n<\/div>\n<p class=\"safety\">Disclose possible contamination or contact with hazardous substances in advance. Dispatch potentially contaminated or otherwise hazardous items only after safe handling and transport have been agreed with Herolab. For safety-related concerns, stop using the instrument and follow the operating instructions.<\/p>\n<section class=\"scope\">\n<h2>What happens next<\/h2>\n<ol>\n<li><strong>Review your enquiry:<\/strong> We assess your information and clarify any missing details.<\/li>\n<li><strong>Agree the procedure:<\/strong> We determine whether technical clarification, inspection or a return is needed.<\/li>\n<li><strong>Confirm the next steps:<\/strong> Services, any costs and timing are clarified for the individual case.<\/li>\n<\/ol>\n<p class=\"note\">An enquiry does not confirm acceptance of a return, free transport or coverage of costs. Existing statutory and contractual rights remain unaffected.<\/p>\n<\/section>\n<section class=\"enquiry\" id=\"claims-request\">\n<h2>Claim or return enquiry<\/h2>\n<p>For end users, distributors and equipment support personnel. Enquiries may concern instruments, rotors, adapters, accessories or consumables. Model, serial and document reference numbers can be left blank initially if unavailable. * indicates required fields.<\/p>\n<p class=\"note\">Please read our <a href=\"https:\/\/www.herolab.de\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">privacy notice<\/a>. It opens in a new tab.<\/p>\n<p><div class='fluentform ff-default fluentform_wrapper_18 ffs_default_wrap'><form data-form_id=\"18\" id=\"fluentform_18\" class=\"frm-fluent-form fluent_form_18 ff-el-form-top ff_form_instance_18_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_18_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Herolab Claims &amp; Returns Request<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='10162' \/><input type=\"hidden\" id=\"_fluentform_18_fluentformnonce\" name=\"_fluentform_18_fluentformnonce\" value=\"52cbd08d3f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/10162\" \/><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_18_input_text' id='label_ff_18_input_text'>Company \/ organisation<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" placeholder=\"Full name of your company or institution\" data-name=\"input_text\" id=\"ff_18_input_text\"  aria-invalid=\"false\" aria-required=true><div class=\"ff-el-help-message\">The organisation this enquiry relates to, e.g. a distributor, laboratory, university or service company.<\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_18_applicant_type' id='label_ff_18_applicant_type'>You are enquiring as<\/label><\/div><div class='ff-el-input--content'><select name=\"applicant_type\" id=\"ff_18_applicant_type\" class=\"ff-el-form-control\" data-name=\"applicant_type\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_18_applicant_type\"><option value=\"\">Please select<\/option><option value=\"Distributor \/ sales partner\"  >Distributor \/ sales partner<\/option><option value=\"End user \u2013 laboratory, company or research institution\"  >End user \u2013 laboratory, company or research institution<\/option><option value=\"Independent service provider\"  >Independent service provider<\/option><option value=\"Prospective customer \/ other organisation\"  >Prospective customer \/ other organisation<\/option><\/select><\/div><\/div><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_18_names_first_name_' id='label_ff_18_names_first_name_'>Contact person \u2013 first name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_18_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"First name\" autocomplete=\"given-name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_18_names_last_name_' id='label_ff_18_names_last_name_'>Contact person \u2013 last name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_18_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Last name\" autocomplete=\"family-name\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_18_country-list' id='label_ff_18_country-list'>Country<\/label><\/div><div class='ff-el-input--content'><select name=\"country-list\" id=\"ff_18_country-list\" class=\"ff-el-form-control\" placeholder=\"Select your country\" data-name=\"country-list\" aria-invalid='false' aria-required=false><option value=''>Select your country<\/option><option value='AF' >Afghanistan<\/option><option value='AX' >Aland Islands<\/option><option value='AL' >Albania<\/option><option value='DZ' >Algeria<\/option><option value='AS' >American Samoa<\/option><option value='AD' >Andorra<\/option><option value='AO' >Angola<\/option><option value='AI' >Anguilla<\/option><option value='AQ' >Antarctica<\/option><option value='AG' >Antigua and Barbuda<\/option><option value='AR' >Argentina<\/option><option value='AM' >Armenia<\/option><option value='AW' >Aruba<\/option><option value='AU' >Australia<\/option><option value='AT' >Austria<\/option><option value='AZ' >Azerbaijan<\/option><option value='BS' >Bahamas<\/option><option value='BH' >Bahrain<\/option><option value='BD' >Bangladesh<\/option><option value='BB' >Barbados<\/option><option value='BY' >Belarus<\/option><option value='BE' >Belgium<\/option><option value='BZ' >Belize<\/option><option value='BJ' >Benin<\/option><option value='BM' >Bermuda<\/option><option value='BT' >Bhutan<\/option><option value='BO' >Bolivia<\/option><option value='BQ' >Bonaire, Saint Eustatius and Saba<\/option><option value='BA' >Bosnia and Herzegovina<\/option><option value='BW' >Botswana<\/option><option value='BV' >Bouvet Island<\/option><option value='BR' >Brazil<\/option><option value='IO' >British Indian Ocean Territory<\/option><option value='VG' >British Virgin Islands<\/option><option value='BN' >Brunei<\/option><option value='BG' >Bulgaria<\/option><option value='BF' >Burkina Faso<\/option><option value='BI' >Burundi<\/option><option value='CV' >Cabo Verde<\/option><option value='KH' >Cambodia<\/option><option value='CM' >Cameroon<\/option><option value='CA' >Canada<\/option><option value='KY' >Cayman Islands<\/option><option value='CF' >Central African Republic<\/option><option value='TD' >Chad<\/option><option value='CL' >Chile<\/option><option value='CN' >China<\/option><option value='CX' >Christmas Island<\/option><option value='CC' >Cocos (Keeling) Islands<\/option><option value='CO' >Colombia<\/option><option value='KM' >Comoros<\/option><option value='CK' >Cook Islands<\/option><option value='CR' >Costa Rica<\/option><option value='HR' >Croatia<\/option><option value='CU' >Cuba<\/option><option value='CW' >Cura\u00e7ao<\/option><option value='CY' >Cyprus<\/option><option value='CZ' >Czech Republic<\/option><option value='CD' >Democratic Republic of the Congo (Kinshasa)<\/option><option value='DK' >Denmark<\/option><option value='DJ' >Djibouti<\/option><option value='DM' >Dominica<\/option><option value='DO' >Dominican Republic<\/option><option value='EC' >Ecuador<\/option><option value='EG' >Egypt<\/option><option value='SV' >El Salvador<\/option><option value='GQ' >Equatorial Guinea<\/option><option value='ER' >Eritrea<\/option><option value='EE' >Estonia<\/option><option value='SZ' >Eswatini<\/option><option value='ET' >Ethiopia<\/option><option value='FK' >Falkland Islands<\/option><option value='FO' >Faroe Islands<\/option><option value='FJ' >Fiji<\/option><option value='FI' >Finland<\/option><option value='FR' >France<\/option><option value='GF' >French Guiana<\/option><option value='PF' >French Polynesia<\/option><option value='TF' >French Southern Territories<\/option><option value='GA' >Gabon<\/option><option value='GM' >Gambia<\/option><option value='GE' >Georgia<\/option><option value='DE' >Germany<\/option><option value='GH' >Ghana<\/option><option value='GI' >Gibraltar<\/option><option value='GR' >Greece<\/option><option value='GL' >Greenland<\/option><option value='GD' >Grenada<\/option><option value='GP' >Guadeloupe<\/option><option value='GU' >Guam<\/option><option value='GT' >Guatemala<\/option><option value='GG' >Guernsey<\/option><option value='GN' >Guinea<\/option><option value='GW' >Guinea-Bissau<\/option><option value='GY' >Guyana<\/option><option value='HT' >Haiti<\/option><option value='HM' >Heard Island and McDonald Islands<\/option><option value='HN' >Honduras<\/option><option value='HK' >Hong Kong<\/option><option value='HU' >Hungary<\/option><option value='IS' >Iceland<\/option><option value='IN' >India<\/option><option value='ID' >Indonesia<\/option><option value='IR' >Iran<\/option><option value='IQ' >Iraq<\/option><option value='IE' >Ireland<\/option><option value='IM' >Isle of Man<\/option><option value='IL' >Israel<\/option><option value='IT' >Italy<\/option><option value='CI' >Ivory Coast<\/option><option value='JM' >Jamaica<\/option><option value='JP' >Japan<\/option><option value='JE' >Jersey<\/option><option value='JO' >Jordan<\/option><option value='KZ' >Kazakhstan<\/option><option value='KE' >Kenya<\/option><option value='KI' >Kiribati<\/option><option value='XK' >Kosovo<\/option><option value='KW' >Kuwait<\/option><option value='KG' >Kyrgyzstan<\/option><option value='LA' >Laos<\/option><option value='LV' >Latvia<\/option><option value='LB' >Lebanon<\/option><option value='LS' >Lesotho<\/option><option value='LR' >Liberia<\/option><option value='LY' >Libya<\/option><option value='LI' >Liechtenstein<\/option><option value='LT' >Lithuania<\/option><option value='LU' >Luxembourg<\/option><option value='MO' >Macao S.A.R., China<\/option><option value='MG' >Madagascar<\/option><option value='MW' >Malawi<\/option><option value='MY' >Malaysia<\/option><option value='MV' >Maldives<\/option><option value='ML' >Mali<\/option><option value='MT' >Malta<\/option><option value='MH' >Marshall Islands<\/option><option value='MQ' >Martinique<\/option><option value='MR' >Mauritania<\/option><option value='MU' >Mauritius<\/option><option value='YT' >Mayotte<\/option><option value='MX' >Mexico<\/option><option value='FM' >Micronesia<\/option><option value='MD' >Moldova<\/option><option value='MC' >Monaco<\/option><option value='MN' >Mongolia<\/option><option value='ME' >Montenegro<\/option><option value='MS' >Montserrat<\/option><option value='MA' >Morocco<\/option><option value='MZ' >Mozambique<\/option><option value='MM' >Myanmar<\/option><option value='NA' >Namibia<\/option><option value='NR' >Nauru<\/option><option value='NP' >Nepal<\/option><option value='NL' >Netherlands<\/option><option value='NC' >New Caledonia<\/option><option value='NZ' >New Zealand<\/option><option value='NI' >Nicaragua<\/option><option value='NE' >Niger<\/option><option value='NG' >Nigeria<\/option><option value='NU' >Niue<\/option><option value='NF' >Norfolk Island<\/option><option value='KP' >North Korea<\/option><option value='MK' >North Macedonia<\/option><option value='MP' >Northern Mariana Islands<\/option><option value='NO' >Norway<\/option><option value='OM' >Oman<\/option><option value='PK' >Pakistan<\/option><option value='PW' >Palau<\/option><option value='PS' >Palestinian Territory<\/option><option value='PA' >Panama<\/option><option value='PG' >Papua New Guinea<\/option><option value='PY' >Paraguay<\/option><option value='PE' >Peru<\/option><option value='PH' >Philippines<\/option><option value='PN' >Pitcairn<\/option><option value='PL' >Poland<\/option><option value='PT' >Portugal<\/option><option value='PR' >Puerto Rico<\/option><option value='QA' >Qatar<\/option><option value='CG' >Republic of the Congo (Brazzaville)<\/option><option value='RO' >Romania<\/option><option value='RU' >Russia<\/option><option value='RW' >Rwanda<\/option><option value='RE' >R\u00e9union<\/option><option value='BL' >Saint Barth\u00e9lemy<\/option><option value='SH' >Saint Helena<\/option><option value='KN' >Saint Kitts and Nevis<\/option><option value='LC' >Saint Lucia<\/option><option value='SX' >Saint Martin (Dutch part)<\/option><option value='MF' >Saint Martin (French part)<\/option><option value='PM' >Saint Pierre and Miquelon<\/option><option value='VC' >Saint Vincent and the Grenadines<\/option><option value='WS' >Samoa<\/option><option value='SM' >San Marino<\/option><option value='ST' >Sao Tome and Principe<\/option><option value='SA' >Saudi Arabia<\/option><option value='SN' >Senegal<\/option><option value='RS' >Serbia<\/option><option value='SC' >Seychelles<\/option><option value='SL' >Sierra Leone<\/option><option value='SG' >Singapore<\/option><option value='SK' >Slovakia<\/option><option value='SI' >Slovenia<\/option><option value='SB' >Solomon Islands<\/option><option value='SO' >Somalia<\/option><option value='ZA' >South Africa<\/option><option value='GS' >South Georgia\/Sandwich Islands<\/option><option value='KR' >South Korea<\/option><option value='SS' >South Sudan<\/option><option value='ES' >Spain<\/option><option value='LK' >Sri Lanka<\/option><option value='SD' >Sudan<\/option><option value='SR' >Suriname<\/option><option value='SJ' >Svalbard and Jan Mayen<\/option><option value='SE' >Sweden<\/option><option value='CH' >Switzerland<\/option><option value='SY' >Syria<\/option><option value='TW' >Taiwan<\/option><option value='TJ' >Tajikistan<\/option><option value='TZ' >Tanzania<\/option><option value='TH' >Thailand<\/option><option value='TL' >Timor-Leste<\/option><option value='TG' >Togo<\/option><option value='TK' >Tokelau<\/option><option value='TO' >Tonga<\/option><option value='TT' >Trinidad and Tobago<\/option><option value='TN' >Tunisia<\/option><option value='TM' >Turkmenistan<\/option><option value='TC' >Turks and Caicos Islands<\/option><option value='TV' >Tuvalu<\/option><option value='TR' >T\u00fcrkiye<\/option><option value='UG' >Uganda<\/option><option value='UA' >Ukraine<\/option><option value='AE' >United Arab Emirates<\/option><option value='GB' >United Kingdom (UK)<\/option><option value='US' >United States (US)<\/option><option value='UM' >United States (US) Minor Outlying Islands<\/option><option value='VI' >United States (US) Virgin Islands<\/option><option value='UY' >Uruguay<\/option><option value='UZ' >Uzbekistan<\/option><option value='VU' >Vanuatu<\/option><option value='VA' >Vatican<\/option><option value='VE' >Venezuela<\/option><option value='VN' >Vietnam<\/option><option value='WF' >Wallis and Futuna<\/option><option value='EH' >Western Sahara<\/option><option value='YE' >Yemen<\/option><option value='ZM' >Zambia<\/option><option value='ZW' >Zimbabwe<\/option><\/select><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_18_email' id='label_ff_18_email'>Contact email address<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_18_email\" class=\"ff-el-form-control\" placeholder=\"name@company.com\" autocomplete=\"email\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><div class=\"ff-el-help-message\">We will use this address to clarify your enquiry.<\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label 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item<\/option><option value=\"Product issue \/ fault\"  >Product issue \/ fault<\/option><option value=\"Arrange a return\"  >Arrange a return<\/option><option value=\"Not yet clear \u2013 please advise\"  >Not yet clear \u2013 please advise<\/option><\/select><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_18_instrument_model' id='label_ff_18_instrument_model'>Product \/ instrument \/ model (if known)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"instrument_model\" class=\"ff-el-form-control\" placeholder=\"Item name or model designation\" data-name=\"instrument_model\" id=\"ff_18_instrument_model\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_18_serial_number' id='label_ff_18_serial_number'>Serial number (if known)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"serial_number\" class=\"ff-el-form-control\" placeholder=\"You can leave this blank if unavailable\" data-name=\"serial_number\" id=\"ff_18_serial_number\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_18_order_reference' id='label_ff_18_order_reference'>Order \/ invoice \/ delivery note number (if available)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"order_reference\" class=\"ff-el-form-control\" placeholder=\"One reference is sufficient initially\" data-name=\"order_reference\" id=\"ff_18_order_reference\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_18_message' id='label_ff_18_message'>Description of your issue \/ reason for return<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_18_message\" name=\"message\" id=\"ff_18_message\" class=\"ff-el-form-control\" placeholder=\"What happened, when, and which item or quantity is affected?\" rows=\"6\" cols=\"2\" data-name=\"message\" ><\/textarea><div class=\"ff-el-help-message\">Brief details are sufficient initially. Include any error code and an existing Herolab case reference if available. Please do not include patient data or other sensitive personal information.<\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_18_input_text_4' id='label_ff_18_input_text_4'>Product \/ instrument location (optional)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_4\" class=\"ff-el-form-control\" placeholder=\"City and country; site if relevant\" data-name=\"input_text_4\" id=\"ff_18_input_text_4\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_18_input_text_3' id='label_ff_18_input_text_3'>Timing \/ urgency (optional)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_3\" class=\"ff-el-form-control\" placeholder=\"Relevant delivery date, preferred timeframe or urgency\" data-name=\"input_text_3\" id=\"ff_18_input_text_3\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_18_use_status' id='label_ff_18_use_status'>Use \/ contamination status (if applicable)<\/label><\/div><div class='ff-el-input--content'><select name=\"use_status\" id=\"ff_18_use_status\" class=\"ff-el-form-control\" data-name=\"use_status\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"false\" aria-labelledby=\"label_ff_18_use_status\"><option value=\"\">Please select<\/option><option value=\"Unused\"  >Unused<\/option><option value=\"Used \u2013 no known contamination\"  >Used \u2013 no known contamination<\/option><option value=\"Potentially contaminated \/ hazardous substances involved\"  >Potentially contaminated \/ hazardous substances involved<\/option><option value=\"Unknown \u2013 needs clarification\"  >Unknown \u2013 needs clarification<\/option><option value=\"Not applicable\"  >Not applicable<\/option><\/select><div class=\"ff-el-help-message\">This information helps us agree safe handling; it is not a decontamination certificate.<\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_18_operating_conditions' id='label_ff_18_operating_conditions'>Relevant use \/ substance \/ cleaning information (optional)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"operating_conditions\" class=\"ff-el-form-control\" placeholder=\"Brief information, if applicable\" data-name=\"operating_conditions\" id=\"ff_18_operating_conditions\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label  >Privacy notice<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_713f0742a71d992b4886d83a708fea0e'><input  type=\"checkbox\" name=\"checkbox[]\" data-name=\"checkbox\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"I have read the privacy notice. Herolab will initially handle my enquiry internally and use my details to respond to it. If referral to a local distributor is needed, Herolab will contact me before sharing my details.\"  id='checkbox_713f0742a71d992b4886d83a708fea0e' aria-label='I have read the privacy notice. Herolab will initially handle my enquiry internally and use my details to respond to it. If referral to a local distributor is needed, Herolab will contact me before sharing my details.' aria-invalid='false' aria-required=true> <span>I have read the privacy notice. Herolab will initially handle my enquiry internally and use my details to respond to it. 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minimum number of options\",\"global\":false}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n            <\/section>\n<p class=\"note\">For planned maintenance or general technical support, visit <a href=\"https:\/\/www.herolab.de\/en\/maintenance\/\">Maintenance &amp; Repair<\/a>.<\/p>\n<p><a href=\"https:\/\/www.herolab.de\/en\/trainings\/\">Training<\/a> \u00b7 <a href=\"https:\/\/www.herolab.de\/en\/faq\/\">Frequently asked questions<\/a><\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Herolab \u00b7 Service &amp; Support Claims &amp; Returns For issues concerning a delivery or a Herolab product, and to arrange [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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