{"id":10167,"date":"2025-02-03T15:23:03","date_gmt":"2025-02-03T14:23:03","guid":{"rendered":"https:\/\/www.herolab.de\/?page_id=10167"},"modified":"2026-10-13T07:35:13","modified_gmt":"2026-10-13T05:35:13","slug":"maintenance","status":"publish","type":"page","link":"https:\/\/www.herolab.de\/en\/maintenance\/","title":{"rendered":"Maintenance &#038; Repair"},"content":{"rendered":"<style>.hl-maint{max-width:1140px;margin:auto;padding:35px 28px 60px;font:17px\/1.65 Arial,sans-serif;color:#303740}.hl-maint *{box-sizing:border-box}.hl-maint h1{font-size:44px;line-height:1.15;margin:15px 0 20px}.hl-maint h2{font-size:25px;line-height:1.3;margin:0 0 15px}.hl-maint p{margin:0 0 18px}.hl-maint a{color:#a2212b;text-underline-offset:3px}.hl-maint .hero{display:grid;grid-template-columns:1.15fr .85fr;gap:32px;align-items:center;padding:30px;margin:14px -28px 30px;background:#f5f6f7}.hl-maint .hero img{display:block;width:100%;max-width:500px;height:auto;filter:brightness(1.025) 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.service-hero>.service-copy{max-width:390px}}\n<\/style>\n<section class=\"hl-maint hl-service-page\" lang=\"en\">\n<header class=\"service-hero\">\n<div class=\"service-copy\">\n<p class=\"service-eyebrow\"><a href=\"https:\/\/www.herolab.de\/en\/service-support\/\">Herolab \u00b7 Service &amp; Support<\/a><\/p>\n<h1>Maintenance &amp; Repair<\/h1>\n<p class=\"service-intro\">For planned maintenance and technical faults affecting Herolab instruments. We review your service needs and agree the appropriate next steps with you.<\/p>\n<div class=\"service-actions\"><a class=\"service-btn\" href=\"#service-request\">Request service<\/a><a class=\"service-btn service-secondary\" href=\"https:\/\/www.herolab.de\/en\/complaints\/\">Claims &#038; returns<\/a><\/div>\n<\/div>\n<p><img fetchpriority=\"high\" class=\"service-photo\" src=\"https:\/\/www.herolab.de\/wp-content\/uploads\/2026\/10\/herolab-maintenance-photo-1000-v2.webp\" srcset=\"https:\/\/www.herolab.de\/wp-content\/uploads\/2026\/10\/herolab-maintenance-photo-640-v2.webp 640w, https:\/\/www.herolab.de\/wp-content\/uploads\/2026\/10\/herolab-maintenance-photo-1000-v2.webp 1000w, https:\/\/www.herolab.de\/wp-content\/uploads\/2026\/09\/herolab-repair-real-photo-floor-optimized.webp 1486w\" sizes=\"(max-width:700px) calc(100vw - 84px), (max-width:1180px) 60vw, 700px\" loading=\"eager\" fetchpriority=\"high\" width=\"1000\" height=\"727\" alt=\"Herolab centrifuge in a technical workshop\" decoding=\"async\"><\/header>\n<div class=\"cards\">\n<section class=\"card\">\n<h2>Planned maintenance<\/h2>\n<p>Maintenance scope and intervals depend on the instrument, its use, operating instructions and agreed service scope.<\/p>\n<ul>\n<li>Assessing instrument condition and agreed functions.<\/li>\n<li>Agreeing maintenance needs and appropriate measures.<\/li>\n<li>Documenting work performed and functional checks.<\/li>\n<\/ul>\n<p class=\"note\">Additional testing or qualification services are agreed separately.<\/p>\n<\/section>\n<section class=\"card\">\n<h2>Faults &amp; repair needs<\/h2>\n<p>We review your information, clarify technical questions and agree the next steps with you.<\/p>\n<ul>\n<li>Assessing error messages and observed behaviour.<\/li>\n<li>Clarifying diagnostic needs, repair requirements and possible next steps.<\/li>\n<li>Agreeing service arrangements, spare-part needs and costs after assessment.<\/li>\n<\/ul>\n<\/section>\n<\/div>\n<section class=\"scope\">\n<h2>Instruments and equipment<\/h2>\n<p>Your request may concern Herolab laboratory centrifuges, automated and custom centrifuge systems, instruments with nitrogen \/ inert gas purging, centrifugal concentrators or UV instruments. Relevant rotors, adapters and accessories are considered for the specific instrument. Scope and feasibility are assessed for the model, configuration and location.<\/p>\n<p class=\"note\">Refer to the operating instructions for operation, cleaning and routine care. For related instruction, visit our <a href=\"https:\/\/www.herolab.de\/en\/trainings\/\">training page<\/a>.<\/p>\n<\/section>\n<p class=\"safety\">For safety-related concerns, follow the operating instructions and stop using the instrument until the next steps are clarified. Only appropriately qualified and authorised personnel may open or repair it. Send an instrument only after arrangements have been agreed; disclose possible contamination or special operating conditions in advance.<\/p>\n<section class=\"enquiry\" id=\"service-request\">\n<h2>Service request<\/h2>\n<p>For end users, distributors and equipment support personnel. Describe your instrument and service needs; model and serial numbers can be left blank if unknown. * indicates required fields. We will agree the scope, arrangements, costs and timeframe with you. Your enquiry is not a repair order.<\/p>\n<p class=\"note\">Please read our <a href=\"https:\/\/www.herolab.de\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">privacy notice<\/a>. It opens in a new tab.<\/p>\n<p><div class='fluentform ff-default fluentform_wrapper_16 ffs_default_wrap'><form data-form_id=\"16\" id=\"fluentform_16\" class=\"frm-fluent-form fluent_form_16 ff-el-form-top ff_form_instance_16_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_16_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Herolab Service Request<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='10167' \/><input type=\"hidden\" id=\"_fluentform_16_fluentformnonce\" name=\"_fluentform_16_fluentformnonce\" value=\"cde1888296\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/10167\" \/><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_16_input_text' id='label_ff_16_input_text'>Company \/ organisation<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" placeholder=\"Full name of your company or institution\" data-name=\"input_text\" id=\"ff_16_input_text\"  aria-invalid=\"false\" aria-required=true><div class=\"ff-el-help-message\">The organisation this service request relates to, e.g. a distributor, laboratory, university or service company.<\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_16_applicant_type' id='label_ff_16_applicant_type'>You are enquiring as<\/label><\/div><div class='ff-el-input--content'><select name=\"applicant_type\" id=\"ff_16_applicant_type\" class=\"ff-el-form-control\" data-name=\"applicant_type\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_16_applicant_type\"><option value=\"\">Please select<\/option><option value=\"Distributor \/ sales partner\"  >Distributor \/ sales partner<\/option><option value=\"End user \u2013 laboratory, company or research institution\"  >End user \u2013 laboratory, company or research institution<\/option><option value=\"Independent service provider\"  >Independent service provider<\/option><option value=\"Prospective customer \/ other organisation\"  >Prospective customer \/ other organisation<\/option><\/select><\/div><\/div><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_16_names_first_name_' id='label_ff_16_names_first_name_'>Contact person \u2013 first name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_16_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"First name\" autocomplete=\"given-name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_16_names_last_name_' id='label_ff_16_names_last_name_'>Contact person \u2013 last name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_16_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Last name\" autocomplete=\"family-name\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_16_country-list' id='label_ff_16_country-list'>Country<\/label><\/div><div class='ff-el-input--content'><select name=\"country-list\" id=\"ff_16_country-list\" class=\"ff-el-form-control\" placeholder=\"Select your country\" data-name=\"country-list\" aria-invalid='false' aria-required=false><option value=''>Select your country<\/option><option value='AF' >Afghanistan<\/option><option value='AX' >Aland Islands<\/option><option value='AL' >Albania<\/option><option value='DZ' >Algeria<\/option><option value='AS' >American Samoa<\/option><option value='AD' >Andorra<\/option><option value='AO' >Angola<\/option><option value='AI' >Anguilla<\/option><option value='AQ' >Antarctica<\/option><option value='AG' >Antigua and Barbuda<\/option><option value='AR' >Argentina<\/option><option value='AM' >Armenia<\/option><option value='AW' >Aruba<\/option><option value='AU' >Australia<\/option><option value='AT' >Austria<\/option><option value='AZ' >Azerbaijan<\/option><option value='BS' >Bahamas<\/option><option value='BH' >Bahrain<\/option><option value='BD' >Bangladesh<\/option><option value='BB' >Barbados<\/option><option value='BY' >Belarus<\/option><option value='BE' >Belgium<\/option><option value='BZ' >Belize<\/option><option value='BJ' >Benin<\/option><option value='BM' >Bermuda<\/option><option value='BT' >Bhutan<\/option><option value='BO' >Bolivia<\/option><option value='BQ' >Bonaire, Saint Eustatius and Saba<\/option><option value='BA' >Bosnia and Herzegovina<\/option><option value='BW' >Botswana<\/option><option value='BV' >Bouvet Island<\/option><option value='BR' >Brazil<\/option><option value='IO' >British Indian Ocean Territory<\/option><option value='VG' >British Virgin Islands<\/option><option value='BN' >Brunei<\/option><option value='BG' >Bulgaria<\/option><option value='BF' >Burkina Faso<\/option><option value='BI' >Burundi<\/option><option value='CV' >Cabo Verde<\/option><option value='KH' >Cambodia<\/option><option value='CM' >Cameroon<\/option><option value='CA' >Canada<\/option><option value='KY' >Cayman Islands<\/option><option value='CF' >Central African Republic<\/option><option value='TD' >Chad<\/option><option value='CL' >Chile<\/option><option value='CN' >China<\/option><option value='CX' >Christmas Island<\/option><option value='CC' >Cocos (Keeling) Islands<\/option><option value='CO' >Colombia<\/option><option value='KM' >Comoros<\/option><option value='CK' >Cook Islands<\/option><option value='CR' >Costa Rica<\/option><option value='HR' >Croatia<\/option><option value='CU' >Cuba<\/option><option value='CW' >Cura\u00e7ao<\/option><option value='CY' >Cyprus<\/option><option value='CZ' >Czech Republic<\/option><option value='CD' >Democratic Republic of the Congo (Kinshasa)<\/option><option value='DK' >Denmark<\/option><option value='DJ' >Djibouti<\/option><option value='DM' >Dominica<\/option><option value='DO' >Dominican Republic<\/option><option value='EC' >Ecuador<\/option><option value='EG' >Egypt<\/option><option value='SV' >El Salvador<\/option><option value='GQ' >Equatorial Guinea<\/option><option value='ER' >Eritrea<\/option><option value='EE' >Estonia<\/option><option value='SZ' >Eswatini<\/option><option value='ET' >Ethiopia<\/option><option value='FK' >Falkland Islands<\/option><option value='FO' >Faroe Islands<\/option><option value='FJ' >Fiji<\/option><option value='FI' >Finland<\/option><option value='FR' >France<\/option><option value='GF' >French Guiana<\/option><option value='PF' >French Polynesia<\/option><option value='TF' >French Southern Territories<\/option><option value='GA' >Gabon<\/option><option value='GM' >Gambia<\/option><option value='GE' >Georgia<\/option><option value='DE' >Germany<\/option><option value='GH' >Ghana<\/option><option value='GI' >Gibraltar<\/option><option value='GR' >Greece<\/option><option value='GL' >Greenland<\/option><option value='GD' >Grenada<\/option><option value='GP' >Guadeloupe<\/option><option value='GU' >Guam<\/option><option value='GT' >Guatemala<\/option><option value='GG' >Guernsey<\/option><option value='GN' >Guinea<\/option><option value='GW' >Guinea-Bissau<\/option><option value='GY' >Guyana<\/option><option value='HT' >Haiti<\/option><option value='HM' >Heard Island and McDonald Islands<\/option><option value='HN' >Honduras<\/option><option value='HK' >Hong Kong<\/option><option value='HU' >Hungary<\/option><option value='IS' >Iceland<\/option><option value='IN' >India<\/option><option value='ID' >Indonesia<\/option><option value='IR' >Iran<\/option><option value='IQ' >Iraq<\/option><option value='IE' >Ireland<\/option><option value='IM' >Isle of Man<\/option><option value='IL' >Israel<\/option><option value='IT' >Italy<\/option><option value='CI' >Ivory Coast<\/option><option value='JM' >Jamaica<\/option><option value='JP' >Japan<\/option><option value='JE' >Jersey<\/option><option value='JO' >Jordan<\/option><option value='KZ' >Kazakhstan<\/option><option value='KE' >Kenya<\/option><option value='KI' >Kiribati<\/option><option value='XK' >Kosovo<\/option><option value='KW' >Kuwait<\/option><option value='KG' >Kyrgyzstan<\/option><option value='LA' >Laos<\/option><option value='LV' >Latvia<\/option><option value='LB' >Lebanon<\/option><option value='LS' >Lesotho<\/option><option value='LR' >Liberia<\/option><option value='LY' >Libya<\/option><option value='LI' >Liechtenstein<\/option><option value='LT' >Lithuania<\/option><option value='LU' >Luxembourg<\/option><option value='MO' >Macao S.A.R., China<\/option><option value='MG' >Madagascar<\/option><option value='MW' >Malawi<\/option><option value='MY' >Malaysia<\/option><option value='MV' >Maldives<\/option><option value='ML' >Mali<\/option><option value='MT' >Malta<\/option><option value='MH' >Marshall Islands<\/option><option value='MQ' >Martinique<\/option><option value='MR' >Mauritania<\/option><option value='MU' >Mauritius<\/option><option value='YT' >Mayotte<\/option><option value='MX' >Mexico<\/option><option value='FM' >Micronesia<\/option><option value='MD' >Moldova<\/option><option value='MC' >Monaco<\/option><option value='MN' >Mongolia<\/option><option value='ME' >Montenegro<\/option><option value='MS' >Montserrat<\/option><option value='MA' >Morocco<\/option><option value='MZ' >Mozambique<\/option><option value='MM' >Myanmar<\/option><option value='NA' >Namibia<\/option><option value='NR' >Nauru<\/option><option value='NP' >Nepal<\/option><option value='NL' >Netherlands<\/option><option value='NC' >New Caledonia<\/option><option value='NZ' >New Zealand<\/option><option value='NI' >Nicaragua<\/option><option value='NE' >Niger<\/option><option value='NG' >Nigeria<\/option><option value='NU' >Niue<\/option><option value='NF' >Norfolk Island<\/option><option value='KP' >North Korea<\/option><option value='MK' >North Macedonia<\/option><option value='MP' >Northern Mariana Islands<\/option><option value='NO' >Norway<\/option><option value='OM' >Oman<\/option><option value='PK' >Pakistan<\/option><option value='PW' >Palau<\/option><option value='PS' >Palestinian Territory<\/option><option value='PA' >Panama<\/option><option value='PG' >Papua New Guinea<\/option><option value='PY' >Paraguay<\/option><option value='PE' >Peru<\/option><option value='PH' >Philippines<\/option><option value='PN' >Pitcairn<\/option><option value='PL' >Poland<\/option><option value='PT' >Portugal<\/option><option value='PR' >Puerto Rico<\/option><option value='QA' >Qatar<\/option><option value='CG' >Republic of the Congo (Brazzaville)<\/option><option value='RO' >Romania<\/option><option value='RU' >Russia<\/option><option value='RW' >Rwanda<\/option><option value='RE' >R\u00e9union<\/option><option value='BL' >Saint Barth\u00e9lemy<\/option><option value='SH' >Saint Helena<\/option><option value='KN' >Saint Kitts and Nevis<\/option><option value='LC' >Saint Lucia<\/option><option value='SX' >Saint Martin (Dutch part)<\/option><option value='MF' >Saint Martin (French part)<\/option><option value='PM' >Saint Pierre and Miquelon<\/option><option value='VC' >Saint Vincent and the Grenadines<\/option><option value='WS' >Samoa<\/option><option value='SM' >San Marino<\/option><option value='ST' >Sao Tome and Principe<\/option><option value='SA' >Saudi Arabia<\/option><option value='SN' >Senegal<\/option><option value='RS' >Serbia<\/option><option value='SC' >Seychelles<\/option><option value='SL' >Sierra Leone<\/option><option value='SG' >Singapore<\/option><option value='SK' >Slovakia<\/option><option value='SI' >Slovenia<\/option><option value='SB' >Solomon Islands<\/option><option value='SO' >Somalia<\/option><option value='ZA' >South Africa<\/option><option value='GS' >South Georgia\/Sandwich Islands<\/option><option value='KR' >South Korea<\/option><option value='SS' >South Sudan<\/option><option value='ES' >Spain<\/option><option value='LK' >Sri Lanka<\/option><option value='SD' >Sudan<\/option><option value='SR' >Suriname<\/option><option value='SJ' >Svalbard and Jan Mayen<\/option><option value='SE' >Sweden<\/option><option value='CH' >Switzerland<\/option><option value='SY' >Syria<\/option><option value='TW' >Taiwan<\/option><option value='TJ' >Tajikistan<\/option><option value='TZ' >Tanzania<\/option><option value='TH' >Thailand<\/option><option value='TL' >Timor-Leste<\/option><option value='TG' >Togo<\/option><option value='TK' >Tokelau<\/option><option value='TO' >Tonga<\/option><option value='TT' >Trinidad and Tobago<\/option><option value='TN' >Tunisia<\/option><option value='TM' >Turkmenistan<\/option><option value='TC' >Turks and Caicos Islands<\/option><option value='TV' >Tuvalu<\/option><option value='TR' >T\u00fcrkiye<\/option><option value='UG' >Uganda<\/option><option value='UA' >Ukraine<\/option><option value='AE' >United Arab Emirates<\/option><option value='GB' >United Kingdom (UK)<\/option><option value='US' >United States (US)<\/option><option value='UM' >United States (US) Minor Outlying Islands<\/option><option value='VI' >United States (US) Virgin Islands<\/option><option value='UY' >Uruguay<\/option><option value='UZ' >Uzbekistan<\/option><option value='VU' >Vanuatu<\/option><option value='VA' >Vatican<\/option><option value='VE' >Venezuela<\/option><option value='VN' >Vietnam<\/option><option value='WF' >Wallis and Futuna<\/option><option value='EH' >Western Sahara<\/option><option value='YE' >Yemen<\/option><option value='ZM' >Zambia<\/option><option value='ZW' >Zimbabwe<\/option><\/select><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_16_input_text_2' id='label_ff_16_input_text_2'>Department \/ position (optional)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_2\" class=\"ff-el-form-control\" placeholder=\"e.g. sales, laboratory, applications or service\" data-name=\"input_text_2\" id=\"ff_16_input_text_2\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_16_email' id='label_ff_16_email'>Contact email address<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_16_email\" class=\"ff-el-form-control\" placeholder=\"name@company.com\" autocomplete=\"email\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><div class=\"ff-el-help-message\">We will use this address to coordinate your service request.<\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_16_input_text_1' id='label_ff_16_input_text_1'>Telephone (optional)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_1\" class=\"ff-el-form-control\" placeholder=\"Include the international dialling code, e.g. +49\" data-name=\"input_text_1\" id=\"ff_16_input_text_1\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_16_dropdown' id='label_ff_16_dropdown'>Service request<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_16_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_16_dropdown\"><option value=\"\">Please select<\/option><option value=\"Planned maintenance\"  >Planned maintenance<\/option><option value=\"Fault \/ repair assessment\"  >Fault \/ repair assessment<\/option><option value=\"Maintenance and repair assessment\"  >Maintenance and repair assessment<\/option><option value=\"Not yet clear \u2013 please advise\"  >Not yet clear \u2013 please advise<\/option><\/select><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_16_instrument_model' id='label_ff_16_instrument_model'>Instrument \/ model (if known)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"instrument_model\" class=\"ff-el-form-control\" placeholder=\"e.g. model designation on the nameplate\" data-name=\"instrument_model\" id=\"ff_16_instrument_model\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_16_serial_number' id='label_ff_16_serial_number'>Serial number (if known)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"serial_number\" class=\"ff-el-form-control\" placeholder=\"You can leave this blank if unavailable\" data-name=\"serial_number\" id=\"ff_16_serial_number\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_16_message' id='label_ff_16_message'>Service needs \/ fault description<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_16_message\" name=\"message\" id=\"ff_16_message\" class=\"ff-el-form-control\" placeholder=\"Maintenance needs, error code or observed behaviour\" rows=\"6\" cols=\"2\" data-name=\"message\" ><\/textarea><div class=\"ff-el-help-message\">Describe your request, when the issue occurs, any relevant accessories and actions already taken. Brief details are sufficient initially. Please do not include patient data or other sensitive personal information.<\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_16_input_text_4' id='label_ff_16_input_text_4'>Instrument location (optional)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_4\" class=\"ff-el-form-control\" placeholder=\"City and country; site if relevant\" data-name=\"input_text_4\" id=\"ff_16_input_text_4\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_16_input_text_3' id='label_ff_16_input_text_3'>Preferred timeframe (optional)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_3\" class=\"ff-el-form-control\" placeholder=\"Date range, urgency or flexible\" data-name=\"input_text_3\" id=\"ff_16_input_text_3\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_16_dropdown_1' id='label_ff_16_dropdown_1'>Preferred service arrangement (optional)<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_1\" id=\"ff_16_dropdown_1\" class=\"ff-el-form-control\" data-name=\"dropdown_1\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"false\" aria-labelledby=\"label_ff_16_dropdown_1\"><option value=\"\">Please select<\/option><option value=\"To be agreed\"  >To be agreed<\/option><option value=\"Telephone \/ online technical clarification\"  >Telephone \/ online technical clarification<\/option><option value=\"On-site service \u2013 subject to agreement\"  >On-site service \u2013 subject to agreement<\/option><option value=\"Send-in service \u2013 only after approval\"  >Send-in service \u2013 only after approval<\/option><\/select><div class=\"ff-el-help-message\">Availability and suitable arrangements are agreed after reviewing your request.<\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_16_operating_conditions' id='label_ff_16_operating_conditions'>Special conditions \/ possible contamination (if applicable)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"operating_conditions\" class=\"ff-el-form-control\" placeholder=\"Relevant use or cleaning information\" data-name=\"operating_conditions\" id=\"ff_16_operating_conditions\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label  >Privacy notice<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_50916189fe958f304c447359340aab4c'><input  type=\"checkbox\" name=\"checkbox[]\" data-name=\"checkbox\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"I have read the privacy notice. 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minimum number of options\",\"global\":false}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n            <\/section>\n<p class=\"note\">For agreed returns or claims, see <a href=\"https:\/\/www.herolab.de\/en\/complaints\/\">claims and returns<\/a>.<\/p>\n<p><a href=\"https:\/\/www.herolab.de\/en\/trainings\/\">Training<\/a> \u00b7 <a href=\"https:\/\/www.herolab.de\/en\/faq\/\">Frequently asked questions<\/a><\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Herolab \u00b7 Service &amp; Support Maintenance &amp; Repair For planned maintenance and technical faults affecting Herolab instruments. We review your [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_kadence_starter_templates_imported_post":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-10167","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Maintenance &amp; Repair - Herolab \u2013 High-Speed-Zentrifugen &amp; UV-Technologie<\/title>\n<meta name=\"description\" content=\"Entdecke die Hochgeschwindigkeits-Zentrifugen und UV-Ger\u00e4te von Herolab. 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