Maintenance & Repair

For planned maintenance and technical faults affecting Herolab instruments. We review your service needs and agree the appropriate next steps with you.

Request service Claims & returns

Herolab centrifuge in a technical workshop

Planned maintenance

Maintenance scope and intervals depend on the instrument, its use, operating instructions and agreed service scope.

Assessing instrument condition and agreed functions.
Agreeing maintenance needs and appropriate measures.
Documenting work performed and functional checks.

Additional testing or qualification services are agreed separately.

Faults & repair needs

We review your information, clarify technical questions and agree the next steps with you.

Assessing error messages and observed behaviour.
Clarifying diagnostic needs, repair requirements and possible next steps.
Agreeing service arrangements, spare-part needs and costs after assessment.

Instruments and equipment

Your request may concern Herolab laboratory centrifuges, automated and custom centrifuge systems, instruments with nitrogen / inert gas purging, centrifugal concentrators or UV instruments. Relevant rotors, adapters and accessories are considered for the specific instrument. Scope and feasibility are assessed for the model, configuration and location.

Refer to the operating instructions for operation, cleaning and routine care. For related instruction, visit our training page.

For safety-related concerns, follow the operating instructions and stop using the instrument until the next steps are clarified. Only appropriately qualified and authorised personnel may open or repair it. Send an instrument only after arrangements have been agreed; disclose possible contamination or special operating conditions in advance.

Service request

For end users, distributors and equipment support personnel. Describe your instrument and service needs; model and serial numbers can be left blank if unknown. * indicates required fields. We will agree the scope, arrangements, costs and timeframe with you. Your enquiry is not a repair order.

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Herolab Service Request

Company / organisation

The organisation this service request relates to, e.g. a distributor, laboratory, university or service company.

You are enquiring as

Contact person – first name

Contact person – last name

Country

Department / position (optional)

Contact email address

We will use this address to coordinate your service request.

Telephone (optional)

Service request

Instrument / model (if known)

Serial number (if known)

Service needs / fault description

Describe your request, when the issue occurs, any relevant accessories and actions already taken. Brief details are sufficient initially. Please do not include patient data or other sensitive personal information.

Instrument location (optional)

Preferred timeframe (optional)

Preferred service arrangement (optional)

Availability and suitable arrangements are agreed after reviewing your request.

Special conditions / possible contamination (if applicable)

Privacy notice

I have read the privacy notice. Herolab will initially handle my enquiry internally and use my details to respond to it. If referral to a local distributor is needed, Herolab will contact me before sharing my details.

For agreed returns or claims, see claims and returns.

Training · Frequently asked questions