Training

Practical training in the use, operation and routine care, sales and service of Herolab products. We agree the content and scope according to your product areas, configuration and responsibilities.

Use, operation and routine care

For users, new team members and staff responsible for equipment – for initial or refresher training.

Instrument functions, proper operation and application workflows.
Use of appropriate accessories and consumables.
Cleaning and routine care according to the instrument-specific operating instructions.
Safety requirements and recognising when support or service is needed.

Sales training

For sales partners and staff in product consultation and sales.

Herolab product portfolio and application-based selection criteria.
Understanding customer needs and identifying suitable solutions.
Product and configuration advice within the agreed scope.
Product presentations, quotation preparation and technical coordination with Herolab.

After-sales and service training

For qualified service personnel at distributors, service providers and end-user organisations.

Instrument-specific technical principles and documentation.
Maintenance and diagnostic topics within the agreed training scope.
Documenting service cases and coordinating further measures.
Safety requirements and task-specific prerequisites for service work.

Training areas can be combined to suit your responsibilities.

Product areas

Depending on your training goals, we can cover the following product areas:

Laboratory centrifuges: Microcentrifuges, benchtop and floor-standing centrifuges.
Automated and custom centrifuge systems: RobotCen, SmartCen connectivity and custom centrifuges.
Centrifuges with nitrogen / inert gas purging: Instruments with the confirmed nitrogen or protective gas configuration.
Centrifugal concentrators: Auto R3 with the agreed equipment configuration.
UV instruments: Transilluminators, analysis and handheld lamps and UV-C germicidal lamps.

Rotors and adapters and tubes, bottles and consumables are included as appropriate to the instrument training.

Register for training

For distributors, end users and service teams: tell us who the training is for and what you would like to learn. You can request training before choosing an instrument. * indicates required fields; other details can be agreed later. After receiving your request, we will agree the content, format, dates, duration and costs with you.

Please read our privacy notice before submitting. It opens in a new tab so you can keep your entries.

Herolab Training Registration – customer-focused

Company / organisation

The organisation you are registering for, e.g. a distributor, laboratory, university or service company.

You are enquiring as

Contact person – first name

Contact person – last name

Country

Department / position (optional)

Contact email address

We will use this address to coordinate your training request.

Telephone (optional)

Training area

Number of participants (optional)

Preferred training language (optional)

Products, training topics and goals

For an existing instrument, include the model and configuration if known. For sales training or a planned purchase, describe your applications or product interests; a model or serial number is not required. Please do not include sensitive personal data.

Preferred dates and time zone

Preferred training format

Trade fair / training location details (if applicable)

Privacy notice

I have read the privacy notice. Herolab will initially handle my enquiry internally and use my details to respond to it. If referral to a local distributor is needed, Herolab will contact me before sharing my details.

Product updates by email (optional)

I would like to receive product information and news from Herolab by email.

Training does not constitute a separate qualification or authorisation to perform repairs. Service work is limited to the agreed scope and appropriately qualified personnel. The operating instructions, confirmed configuration and your organisation’s safety requirements remain applicable.

Frequently asked questions · Applications and selection criteria